No minimum order requirement for standard storewide shipping.
ToolMotion Customer Support
Help, without the guesswork.
Find practical answers for orders, shipping, returns, exchanges, tool selection, compatibility, product use, discounts, and payment questions. ToolMotion support is available around the clock to keep your garage, workshop, and repair projects moving.
24/7
Customer support for orders and products
3–5
Business day standard delivery window
30
Day return and exchange support
No code required and not limited to first-time orders.
Eligible promotional pricing is applied automatically.
Eligible products can be returned or exchanged within 30 days.
Support Directory
Six Support Paths
Choose the help you need.
Start with the topic closest to your question. Each path is designed to help you prepare the right information before requesting assistance.
01
Orders
Order status and details
Get help reviewing confirmation details, order information, item quantities, customer details, and current order status.
02
Shipping
Delivery and tracking
Review the free-shipping policy, expected delivery window, tracking information, and delivery-related support steps.
03
Returns
Returns and exchanges
Understand the 30-day support window, item review requirements, and information needed before returning a product.
04
Compatibility
Tool and vehicle fit
Find guidance for scanner protocols, tester applications, socket sizing, torque ranges, lifting capacity, and workshop suitability.
05
Payments
Checkout and security
Review payment questions, checkout concerns, authorization issues, and secure order communication.
06
Discounts
Offers and automatic savings
Learn how the subscriber discount and selected promotional product discounts are automatically applied.
Diagnostic Equipment
Start with vehicle details.
Diagnostic and testing tools can vary by vehicle, system, connector, voltage range, engine type, or testing procedure. Sharing accurate information helps support provide more relevant guidance.
Vehicle information
Include the year, make, model, engine, and any relevant system details.
Tool identification
Provide the full product name and the specific testing or diagnostic task.
Observed result
Describe displayed codes, readings, indicators, connection issues, or unexpected behavior.
Hand Tools
Match the tool to the task.
For torque wrenches, socket sets, ratchets, spanners, screwdrivers, pliers, pry bars, and hammers, include the fastener size, required range, workspace, and intended repair task.
Confirm the working range
Check drive size, torque range, socket type, bit profile, or jaw capacity.
Check access requirements
Consider clearance, reach, fastener position, extension needs, and working angle.
Review safe use
Use the correct tool size and follow the product instructions for the intended application.
Workshop Equipment
Capacity comes first.
Before selecting lifting or workshop equipment, review the rated capacity, working height, available floor space, air requirements, storage dimensions, and intended vehicle or component weight.
Weight and load rating
Choose equipment with an appropriate rated capacity for the intended task.
Space and dimensions
Confirm clearance, lift range, footprint, storage space, and access around the vehicle.
Power and pressure needs
Review voltage, airflow, pressure, connector, and operating requirements where applicable.
Know what to include.
Use the product group below to identify the details that will make your support request easier to review.
Vehicle details, connector type, system tested, displayed reading, error code, and power source.
Drive size, fastener size, required range, bit profile, access space, and intended task.
Vehicle or component weight, required lift height, contact point, floor surface, and available clearance.
Voltage, pressure, airflow, tank capacity, cabinet dimensions, drawer needs, and available workspace.
Four useful details.
A complete message reduces unnecessary back-and-forth and helps the support team understand your request.
Add your order information.
Include your order number, customer name, and checkout email address.
Name the exact product.
Provide the full item name and the product category it belongs to.
Describe the situation clearly.
Explain the task, concern, result, delivery issue, or return reason.
Wait for return instructions.
Do not send an item back before receiving the appropriate next steps.
Service Standards
Customer Care
Support built around clarity.
ToolMotion combines straightforward store policies with practical product guidance for automotive maintenance and workshop equipment.
Always-available support
Customer assistance is available 24/7 for product, order, shipping, return, exchange, discount, and payment questions.
Clear next steps
Support guidance is organized around the product, order, application, and specific issue you describe.
Practical product review
Compatibility questions are easier to assess when you include exact vehicle, tool, capacity, size, and application details.
Automatic savings
Subscriber and selected-product discounts are designed to apply automatically without requiring a promotional code.
Return and exchange support
Eligible products may be reviewed for return or exchange within 30 days of the applicable order timeline.
Secure order communication
Provide only the order details required for support and never send complete payment card information in a message.
How can I get help with a ToolMotion order?
Prepare your order number, customer name, checkout email address, product name, and a clear description of the question. Use the support area at the bottom of this page to continue.
Does ToolMotion offer free shipping?
Yes. ToolMotion provides free shipping on all products, including diagnostic equipment, hand tools, lifting equipment, compressors, workshop seating, and storage products.
How long does standard delivery take?
Standard delivery is generally expected within 3–5 business days after processing and shipment. Actual timing can vary based on carrier handling, destination, and order circumstances.
Can I return or exchange an eligible product?
Eligible products may be returned or exchanged within 30 days. Request support and wait for the correct instructions before sending any product back.
How does the subscriber discount work?
Customers who successfully subscribe by email receive an automatic 15% sitewide discount. No code is required, and the offer is not limited to first-time orders.
How do selected promotional discounts work?
Selected promotional products may receive an automatic 20% discount when the promotion is active. No promotional code is required.
Can support confirm whether a scanner fits my vehicle?
Compatibility can depend on the vehicle year, make, model, engine, connector, supported protocol, and system being tested. Include those details with the exact scanner or reader name.
What details are needed for lifting equipment questions?
Include the vehicle or component weight, required lifting height, available clearance, floor surface, intended contact points, and the exact jack, stand, or hoist product.
What should I do if an item arrives with an issue?
Keep the packaging and product together, record the order number and product name, and clearly describe the condition. Do not dispose of relevant packaging before the request is reviewed.
Should I send payment card details to support?
No. Never send complete card numbers, security codes, or sensitive payment credentials. Support normally needs order information rather than full payment details.
Need More Help?
Send the right details.
ToolMotion support can assist with order status, product questions, vehicle or tool compatibility, delivery concerns, returns, exchanges, discounts, and payment-related questions.
Support Email
support@toolmotion.xyz
Support Phone
+1 (989) 816-6563
Business Address
27559 Dupre Dr, Romulus, MI 48174, United States
Availability
24/7 customer support for ToolMotion orders and product questions.
