01
Review the item.
Confirm the product, accessories, packaging, and condition immediately after delivery.
Customer Care Standard
Refund Policy
ToolMotion provides a clear 30-day return and exchange process for eligible automotive diagnostic equipment, hand tools, lifting equipment, workshop products, and tool storage solutions.
30 Days
Return and exchange request window
Free
Approved return shipping on eligible items
Original
Refund method for approved transactions
Request Period
Within 30 days
The request period begins on the confirmed delivery date.
Item Condition
Unused or gently inspected
Items must remain complete, clean, and suitable for resale.
Approval
Authorization required
Return instructions must be issued before an item is shipped back.
Refund Method
Original payment method
Approved refunds are returned to the payment method used at checkout.
Return Journey
30-Day Coverage
The Return Window
A return request must be submitted within 30 calendar days after delivery. The item should not be shipped until ToolMotion has reviewed the request and provided the correct return instructions.
02
Submit the request.
Provide the order number, product name, reason for return, and relevant photos when required.
03
Receive approval.
ToolMotion reviews eligibility and provides approved return instructions or an alternative resolution.
04
Complete inspection.
After the returned item is received and inspected, the refund decision is finalized.
Eligibility Standard
Approval depends on the return period, product condition, completeness, and the reason for the request. ToolMotion may request photographs or additional information before issuing instructions.
Request submitted within 30 days
The 30-day period begins on the carrier-confirmed delivery date.
Original components are included
Return the product with manuals, cables, adapters, cases, hardware, and included accessories.
Product remains clean and complete
Normal inspection is acceptable, but heavy use, installation damage, contamination, or modification may affect eligibility.
Evidence is supplied when necessary
Photos or video may be requested for damaged, defective, incorrect, incomplete, or carrier-affected orders.
Proof of purchase is available
The order number and checkout information must match the transaction being reviewed.
Decision Framework
Return Conditions
The following guidance explains the general condition standards used during review. Each request is evaluated using the order details and evidence provided.
Generally Eligible
Unused items returned within the 30-day request period.
Products carefully inspected without installation damage or heavy use.
Items returned with the original accessories, components, manuals, and packaging available.
Incorrect products reported promptly with supporting order photographs.
Products confirmed as damaged in transit or defective after review.
Limited or Ineligible
Requests submitted after the 30-day return period.
Products damaged through misuse, improper installation, modification, neglect, or unauthorized repair.
Items with missing parts, accessories, serial labels, safety components, or major packaging elements.
Products showing substantial wear, contamination, fluid exposure, impact damage, or workshop abuse.
Items shipped back without prior approval or to an unauthorized address.
Issue Resolution
Different order issues require different evidence and resolutions. Review the relevant path before submitting a request.
Damaged on arrival
Photograph the shipping carton, label, internal packaging, product, and affected area before discarding any materials.
Defective product
Describe the fault, vehicle or workshop application, troubleshooting steps, and any error message or test result.
Incorrect item
Keep the item unused and provide photographs of the product, model label, package label, and packing contents.
Missing components
List the missing accessories or hardware and photograph everything received inside the package.
Approved Return Flow
Authorization Required
Return Process
Do not send a product to the ToolMotion business address or any other location without authorization. The correct return destination may vary by product and order.
Prepare the information.
Gather the order number, product name, delivery date, reason for the request, and clear supporting images when applicable.
Wait for instructions.
ToolMotion reviews the request and provides eligibility confirmation, return instructions, and any approved shipping documentation.
Pack every component.
Protect the product carefully and include all tools, adapters, cables, cases, manuals, fasteners, and accessories supplied with the order.
Use the approved route.
Follow the provided shipping instructions and retain the receipt or tracking record until the return has been completed.
Allow inspection.
The returned product is checked for identity, completeness, condition, damage, use, and consistency with the original request.
Receive the decision.
Approved refunds are issued to the original payment method. An exchange or other resolution may be offered when appropriate.
Refund Timing
5-10 Business days is the typical bank processing period after ToolMotion has approved and submitted the refund. The exact posting date is controlled by the payment provider or financial institution.What Happens Next
Refund processing includes both ToolMotion review time and the separate posting period required by the original payment provider.
Return inspection
The item is checked after delivery to the authorized return location.
Approval notice
A refund confirmation is issued after the return has passed inspection.
Refund destination
The refund is sent to the original payment method used for the order.
Bank posting time
Most institutions require approximately 5-10 business days to display the credit.
Promotional purchases
The refund is based on the amount actually paid after automatic discounts or promotions.
Original shipping charge
ToolMotion provides free standard shipping, so no standard outbound shipping amount is normally included in the refund calculation.
Policy Notes
These answers cover common questions regarding cancellations, exchanges, approved return shipping, damaged items, partial refunds, and missing credits.
Can I cancel an order before it ships?
A cancellation request may be reviewed before fulfillment begins. Orders are processed quickly, so cancellation cannot be guaranteed after the order has entered preparation, warehouse processing, or carrier transfer.
Are exchanges available?
Eligible products may be exchanged within 30 days. Availability depends on inventory, item condition, product type, and approval. A replacement may be offered for an incorrect, damaged, or defective item after review.
Who pays for approved return shipping?
ToolMotion provides free return shipping for eligible and approved returns within the 30-day period when the customer follows the issued instructions. Unauthorized shipping costs, premium services, or shipments sent to an incorrect address may not be reimbursed.
What happens if the returned item is incomplete?
Missing accessories, cables, adapters, hardware, manuals, cases, safety components, or other included parts may result in a reduced refund, delayed processing, return rejection, or a request for the missing components.
Can a used automotive tool be returned?
Light inspection may be acceptable. Products showing substantial use, installation damage, modification, impact, fluid exposure, contamination, excessive wear, or misuse may not qualify. Diagnostic equipment should be reset and returned without customer or vehicle data when possible.
What if my order arrives damaged?
Report transit damage promptly. Keep the product, shipping carton, label, inserts, and protective packaging. Clear photographs help confirm whether a refund, replacement, exchange, or other resolution is appropriate.
Can ToolMotion issue a partial refund?
A partial refund may be considered when a returned product is missing components, has reduced value, shows condition changes, or when another mutually appropriate resolution is approved. The decision depends on inspection results.
What if the refund does not appear?
First confirm that the stated bank processing period has passed. Then review the original payment account and ask the card issuer or payment provider about pending credits. ToolMotion can review the refund confirmation if further verification is needed.
Where should I send my return?
Do not send a return to the ToolMotion business address unless the issued instructions specifically direct you there. The approved destination may vary depending on the item, fulfillment location, carrier, and order details.
This policy applies to purchases made directly through ToolMotion. It does not limit any mandatory consumer rights that may apply under governing law. ToolMotion may update this policy to reflect operational, legal, payment, or carrier requirements. The version displayed when a request is reviewed will guide the process unless applicable law requires otherwise.
Request Assistance
Need Support?
Include your order number, product name, delivery date, reason for the request, and supporting photographs when relevant. Complete information helps ToolMotion review the request accurately.
Support Email
support@toolmotion.xyz
Support Phone
+1 (989) 816-6563
Business Address
27559 Dupre Dr, Romulus, MI 48174, United States
Support Availability
24/7 customer support for ToolMotion order, return, exchange, and refund questions.
Policy Updated
June 16, 2026
