ToolMotion Customer Care
30 Days
Return and exchange window from delivery
$0 Fee
Free approved returns and exchanges
24/7
Customer support for every request
Returns & Exchanges
Shop professional automotive tools with confidence. Eligible ToolMotion products can be returned or exchanged free of charge within 30 days of delivery, with clear guidance for diagnostic equipment, hand tools, and workshop machinery.
Request within 30 days.
Return or exchange requests must be submitted within 30 days of the confirmed delivery date.
Approved returns are free.
ToolMotion provides return guidance and covers approved return or exchange shipping without a restocking fee.
Keep every component.
Products should include their original packaging, manuals, cables, adapters, cases, accessories, and supplied parts.
Wait before shipping.
Do not send an item back without approval. Heavy workshop equipment may require specialized return routing.
OBD2 Scanners
Code Readers
Battery Testers
Circuit Testers
Torque Wrenches
Socket Sets
Hydraulic Jacks
Engine Hoists
Air Compressors
Tool Storage
A precise route from request to resolution.
A complete request allows the ToolMotion support team to verify your purchase, understand the product condition, and provide the correct return or exchange instructions.
Collect your order information.
Prepare your order number, full name, checkout email address, product name, and delivery date.
Describe the reason clearly.
Explain whether the item is damaged, defective, incorrect, incomplete, incompatible, or no longer needed.
Receive return approval.
Support will review the request and provide the correct label, destination, packaging instructions, or exchange option.
Pack and ship securely.
Include all supplied components and follow the approved instructions. Keep the shipment receipt until the case is complete.
Hydraulic jacks, engine hoists, air compressors, workshop seats, and storage cabinets may require freight-specific instructions. Do not arrange independent shipping for oversized equipment before receiving approval.
Condition matters at every inspection point.
Returns are reviewed according to the item condition, supplied components, packaging, installation status, and reason for the request.
Eligible condition
Unused or carefully inspected items returned clean, complete, unmodified, and protected in their original packaging.
Damage or order error
Products that arrive damaged, defective, incomplete, or different from the order should be documented with clear photos before use.
Usually not eligible
Items showing misuse, unauthorized modification, improper installation, heavy wear, fluid contamination, impact damage, or missing major components.
Product Handling
Category Guidance
Pack each tool category with the right protection.
Automotive tools vary significantly in size, weight, calibration, electronics, and packaging requirements. Use the guidance below before closing the return package.
Protect screens, ports, and cables.
OBD2 scanners, code readers, battery testers, circuit testers, compression testers, and fuel system testers should be returned with every supplied lead and adapter.
Remove saved personal or vehicle information when possible.
Use the original protective inserts around screens and connectors.
Include charging cables, probes, clamps, manuals, and cases.
Keep sets complete and organized.
Torque wrenches, sockets, ratchets, spanners, screwdrivers, pliers, pry bars, and hammers should be clean and placed in their original trays or cases.
Return every socket, bit, extension, and removable component.
Do not add loose parts that were not included with the product.
Protect polished, measured, and calibrated surfaces from impact.
Wait for specialized routing.
Hydraulic jacks, jack stands, engine hoists, compressors, creepers, workshop seats, and storage cabinets may require reinforced packaging or freight collection.
Drain or secure approved removable fluids where applicable.
Disassemble only when instructed by ToolMotion support.
Keep pallets, cartons, hardware, and protective materials.
Refunds & Exchanges
Resolution Timeline
What happens after the return is received.
Returned products are checked against the approved request. The next step depends on inspection results, replacement availability, and the resolution selected for the case.
Carrier delivery
The approved return arrives at the assigned processing location and is matched with the original request.
Condition review
The item, packaging, accessories, serial information, and supplied components are inspected.
Resolution confirmed
An eligible refund is issued to the original payment method, or an approved exchange is prepared when stock is available.
Completion notice
A confirmation is sent when the refund or exchange has been completed. Financial institution processing times may vary.
How long do I have to request a return or exchange?
Eligible requests must be submitted within 30 days of the confirmed delivery date. Requests submitted after the 30-day window may not qualify.
Are ToolMotion returns and exchanges free?
Yes. Approved eligible returns and exchanges are free. Follow the supplied return instructions so the shipment is routed correctly and covered under the approved request.
Can I exchange a product instead of receiving a refund?
Eligible products may be exchanged when the requested replacement is available. When an exact replacement is unavailable, support will provide the appropriate available resolution.
What should I do if the item arrived damaged or incorrect?
Keep the product, carton, protective inserts, labels, accessories, and supplied parts together. Take clear photos of the package and item, then submit the order details before using or installing the product.
Can I return a tool after testing it?
Careful inspection may be acceptable, but products showing installation damage, heavy use, fluid contamination, unauthorized modification, impact damage, or missing components may not qualify.
What happens if part of a tool set is missing?
Return sets should include all original sockets, bits, probes, leads, adapters, fasteners, manuals, cases, and accessories. Missing components may delay the review or affect eligibility.
How do I return a hydraulic jack or other heavy equipment?
Wait for specialized instructions. Heavy or oversized products may require freight collection, reinforced packaging, pallet preparation, or a specific return location.
When will my refund appear?
Eligible refunds are issued after the returned item has been received and inspected. Once completed, additional processing time may be required by the original payment provider.
Ready to Continue?
Send the order details and receive the correct next step.
Include your order number, checkout email, product name, delivery date, reason for the request, and clear photos when the item is damaged, incorrect, or incomplete.
Support Email
support@toolmotion.xyz
Support Phone
+1 (989) 816-6563
Business Address
27559 Dupre Dr, Romulus, MI 48174, United States
Support Availability
24/7 assistance for ToolMotion orders, returns, exchanges, and product questions.
